Whether you work alone or with a team, you spend a very long time figuring out what works for your business. And all too often, you forget some aspect of what you’ve learned, or you don’t have everything together in one place, so you waste a lot of time duplicating your efforts.
There are excellent out-of-the-box solutions for things like customer relationship management, but there are also enormous amounts of knowledge that are not so easily software-run that you’ll want to document, edit, and share.
Having a private wiki set up for your business handles many of these needs elegantly. I’m currently spending an hour a day on mine, creating documentation and streamlined processes for all the things I do as a publisher. These are shared with my assistants and my marketing director, who can comment on or, as needed, edit them to create an up-to-date resource for my business.
Private wikis are not searchable and are password controlled, and they have the same revision history that Wikipedia maintains so that any previous versions can be seen and, if necessary, rolled back. It’s become one of the most valuable sources of information for my business.
And best of all? It’s free! All you need is your own website. (You have a website, right?) If you use Dreamhost, you can have a wiki installed for you with one click, and in minutes, you can be using your new system to begin to document how your business works.